Customer Service Representative

The Habesha Web is seeking Full-Time employee who is motivated, and confident Customer Service Representative to join our amazing team in Dallas, TX! Our Team Members are committed to providing an incredible customer experience.

Interested in joining the team? We are looking to hire immediately. The right candidate will have an infectious personality, a desire to engage in meaningful conversation, the ability to think critically and on-their-feet at the moment, and a passion for genuinely helping others.

Responsibilities:
• Greet customers with a smile.
• Make sure our customers’ experience was a great one
• Gain a loyal customer base and maintain old customers
• Use sales and marketing techniques.
• Meet daily, weekly, monthly, and yearly sales goals
• Increase sales through innovative ideas
• Social media Management

Expectations:

• Scheduling and dispatching drivers, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
• Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors, or emergency personnel
• Using telephones, two-way radios, or text messages to contact employees or emergency personnel
• Speaking with supervisors or customers to resolve problems, requests for services or equipment
• Preparing daily work such as schedules.
• Preparing work orders for crew or receiving work orders from work crews
• Being in charge of communications within company assigned territories
• Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
• Monitor incoming emails and respond in a timely manner

·What You’ll Need:
•Some years of working experience in a customer-focused environment or ability to connect with customers quickly.
• Bilingual preferred (English / Spanish or English / Amharic)
• Demonstrate excellent communication skills (written, verbal, and listening)
• Ability to multitask (i.e. talk on the phone while navigating on the computer and taking notes)
• Show up for work! Come on time and be committed to being your best.

Salary from $750 to $1000 per week.

If you are interested send your resume to: Contact@thehabeshaweb.com